Customer satisfaction is our priority.

Return Eligibility

You may request a return within 7 days of receiving your order if:

• The product is damaged.
• The wrong item was delivered.
• The item has a manufacturing defect.

To be eligible for a return, products must be:

• Unused
• Unwashed
• In their original packaging
• With all tags intact

Non-Returnable Items

Returns are not accepted for:

• Used or washed products
• Products damaged after delivery
• Customized or personalized products
• Clearance or final sale items

Refund Process

Once your returned product is received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will be processed to your original payment method within 5–7 business days.

Exchange

Exchanges are available only for defective or damaged products, subject to stock availability.

How to Request a Return

Email us at info@rococostately.com with:

• Order Number
• Product Images
• Reason for Return

Our support team will assist you with the next steps.